What Shipping Methods Are Available?
All our orders are expedited via a courier service and require a signature upon delivery. We therefore cannot deliver to P.O boxes.
Do You Ship Internationally?
Absolutely, we ship to most corners of the globe with very reliable results.
How Long Will It Take To Get My Package?
As mentioned earlier, we dispatch our orders via courier within 48 hours of their payment being confirmed. You normally receive them within a week of us acknowledging their receipt, sometimes less…. that’s “At life speed!” right there.
What Payment Methods Are Accepted?
Please note that we can accept either PayPal (with which you can even settle your order via credit card without having an account there) or Credit Card (Visa/Master) through our payment processing service provider. Your payment details are never either accessible or stored on our servers.
Is Buying On-Line Safe?
You can verify that our website is safe by checking your browser bar where either a “Secure” mention next to a little padlock or an “https” symbol should be displayed. That means your visit (and any data you might generate during your stay) is encrypted and cannot be hacked. The same apply with our payment processing service providers.
Orders & Returns
How do I place an Order?
Please select the merchandise you want in our store, select the options (color, sizes and number of units) that are suitable for you and then select the “place in the trunk” option. You will then see the number of units ordered next to a shopping cart icon in the upper right corner of your screen. When you are done with shopping, you can then click on the cart again and you will be taken to the checkout process.
How Can I Cancel Or Change My Order?
If you want to amend an order before it is placed, you can simply amend the quantities directly in the cart.
Should you change your mind after your order is placed and before we dispatch it, you can then either just drop us a line at “sales” @ “suixtil.com” for a full refund.
We will unfortunately not be able to offer you a full refund once your order has been dispatched except in the unlikely event where the merchandise you ordered was proven defective.
Should you want to ask for a refund and how to process it, please contact us at “sales” @ “suixtil.com” and we will quickly follow-up with you.
Do I need an account to place an order?
Yes, you will need to create an account with us so that we can inform you of the details of your impending delivery and follow-up with you. It will also make your life that much easier for the next time you wish to order something from us.
Please note that we do NOT sell, share or otherwise make your data available to anyone. Separately, your payment information NEVER goes through our secured servers as it is solely dealt with by our appointed secure payment processing partners.
How Do I Track My Order?
We will supply you, as soon as your order is dispatched, with a tracking number that allows you to track the progress of its delivery through website of our express courier.
How Can I Return a Product?
Please note that we only accept returns if the merchandise we supplied you is less than impeccable or in the event you need a size exchange. These should come in their original packaging and in “brand new” condition as they were dispatched to you, with all the product tags and labels on. Should you find yourself in one of these situations, please contact us at “sales” @ “suixtil.com” and we help you with the return process.
What are the shipping costs?
We are delighted to offer free shipping for the original dispatch of your order. Should you need to return the merchandise (except if it has been proven to be less than perfect when you received it in which case we will of course cover the shipping cost of your return) or otherwise exchange it, we will then ask you to contribute to the additional shipping costs to be incurred.